> WTware terminal logs

WTware terminal logs

The first thing we need when solving almost any problem with WTware terminal is terminal log. This manual is meant to help you save this log correctly.

  1. First of all make sure, that terminal boots with the newest WTware version. We can fix errors only in the latest version from our site. Here's the manual how to update WTware version on terminal.
  2. Remove all unnecessary lines from config. For example, if you have problem with usb barcode scanner, leave only server= and serial= parameters and remove all other lines.
  3. Reboot thin client. Logs may be large, and we understand nothing if you send us whole working day log. So reboot thin client.
  4. Make as few actions as possible to reproduce the error. Save log as soon as you see first error.

There are several ways to receive terminal log:

  • Using graphic configurator

    Run WTware graphic configurator: Start - All programs - WTware - COnfigurator. Select needed terminal from the list. Switch to "Logs" tab. And do not forget to press big button "Get log":

    After pressing this button a lot of text lines will appear. Then press "Save log":

  • By HTTP using web-interface for terminal management

    Enter terminal IP in browser address line from any Windows-computer in network. You'll see terminal management web-interface:

    Press "Logs" link and save terminal log:

  • Directly from terminal, when terminal failed to connect to network

    Sometimes terminal stops to work before it connects to network. In this case you won't be able to receive log from configurator or by HTTP. Then you may save log directly from terminal. After the error you'll see command line. Insert empty, fat or fat32 formatted flash. Then in command line run: log, wait for half a minute, eject flash. If succeed, on flash will appear all.log file.

Saved log with problem description send us to techsupport e-mail.

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