The first thing we need when solving almost any problem with WTware terminal is terminal log. This manual is meant to help you save this log correctly. First of all make sure you download the newest WTware version — we can correct errors only in the latest version from our site. There are several ways to receive terminal log:
Run WTware graphic configurator:
Start - All programs - WTware - COnfigurator. Select needed terminal from the list.
"Logs" tab. And do not forget to press big button "Get log":
Enter terminal IP in browser address line from any Windows-computer in network. You'll see terminal management web-interface:
Sometimes terminal stops to work before it connects to network. In this case you won't be able to receive log from configurator
or by HTTP. Then you may save log directly from terminal. After the error you'll see command line.
Insert empty, fat or fat32 formatted flash. Then in command line run:
wait for half a minute, eject flash. If succeed, on flash will appear
Saved log with problem description send us to techsupport e-mail.